Hotel Manager Sentido Naga Bay (m/f/d)

• ​Sentido Naga Bay
• ​unbefristet
• ​Vollzeit
• ​ab sofort/nach Vereinbarung

Your tasks

Guest Experience:

• Champion a guest-centric culture throughout the hotel, emphasizing the importance of exceeding guest expectations at every touchpoints
• Implement strategies to enhance the overall guest experience, such as personalized service initiatives, special promotions, or amenities.
• Address guest concerns and complaints effectively, demonstrating a commitment to resolving issues and ensuring guest satisfaction.

Operations Management:

• Supervise all aspects of hotel operations, including Front Office, Guest Relations, Housekeeping, Entertainment, Engineering, F&B Service, Kitchen, Finance & HR
• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Ensure adherence to brand standards, policies, and procedures to maintain high-quality service and guest satisfaction.

Leadership & Management:

• Recruit, train, and supervise hotel staff, including front desk agents, housekeepers, maintenance workers, and food service personnel.
• Foster a positive work environment through effective communication, coaching, and team-building activities.
• Conduct regular talent reviews and provide constructive feedback to employees.

Financial Management:

• Support the Cluster GM with managing the hotel budget, including revenue forecasts, expense control, and profit optimization.
• Monitor financial performance indicators and implement strategies to maximize revenue and minimize costs.
• Regular and timely provision of all relevant reports and documents 

Sales and Marketing:

• Collaborate with the sales and marketing team to develop promotional strategies and attract new business.
• Participate in sales calls, networking events, and industry conferences to promote the hotel and generate leads.
• Utilize digital marketing channels and social media platforms to enhance the hotel's online presence.

Your profile

• Bachelor’s degree in hospitality management, Business Administration, or a related field 
• Proven experience in hotel management, preferably pre-opening experience
• Strong leadership skills, with the ability to motivate and inspire a diverse team.
• A goal-oriented, independent way of working, combined with entrepreneurial thinking and good organizational skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Solid understanding of hotel operations, financial management, and industry trends.
• Very good knowledge of spoken and written English language (preferably Arabic and/or German language skills)
• Proficiency in internal IT systems and MS Office applications

We offer

Contact

DERTOUR Hotels & Resorts GmbH

Boom, Robin
Tel: +49 69 9588 2449