Guest Relation Manager/ Sentido Ambassador (m/f/d)
Sentido Naga Bay

• ​Sentido Naga Bay
• ​Permanent
• ​Full-time
• ​upon agreement

Deine Aufgaben

• Serve as the main point of contact for guests throughout their stay, addressing any requests, concerns, or special needs promptly and professionally
• Anticipate guest needs and proactively offer personalized services and solutions
• Handle and resolve guest complaints or conflicts in a calm, efficient, and courteous manner
• Collaborate with other departments to ensure guest satisfaction and resolve any issues
• Monitor and analyze guest feedback through various channels and implement strategies to improve guest satisfaction
• Coordinate special requests, celebrations, or events for guests, ensuring their experience is memorable
• Maintain a strong presence in the lobby and other guest areas to assist with any inquiries or issues
• Train and mentor front-line staff on best practices for guest interaction
• Report regularly to hotel management on guest satisfaction levels, key issues, and recommendations for improvement

Dein Profil

• Bachelor’s degree or apprenticeship in Hospitality Management, Tourism, or a related field
• Proven experience in guest relations or front office within the hospitality industry
• Exceptional interpersonal and communication skills, great team player with a passion for providing outstanding service
• Strong problem-solving abilities, with a focus on guest satisfaction
• Ability to remain calm under pressure
• Proficiency in hotel PMS software, Microsoft Office and hotel reputation management software (preferably TrustYou)
• Fluency in German and English language
• Flexibility to work various shifts, including evenings, weekends, and holidays

Wir bieten

Would you like to become part of the Naga Bay pre-opening team? We look forward to receiving your application documents, including the possible starting date and your salary expectations.

Kontakt

DERTOUR Hotels & Resorts GmbH

Boom, Robin
Tel: +49 69 9588 2449