Guest Relation Agent (m/f/d)
Sentido Carribean World

• ​Sentido Caribbean World Soma Bay
• ​Permanent
• ​Full-time
• ​upon agreement

Deine Aufgaben

• Serve as the main point of contact for guests throughout their stay, addressing any requests, concerns, or special needs promptly and professionally
• Anticipate guest needs and proactively offer personalized services and solutions
• Handle and resolve guest complaints or conflicts in a calm, efficient, and courteous manner
• Collaborate with other departments to ensure guest satisfaction and resolve any issues
• Monitor and analyze guest feedback through various channels and implement strategies to improve guest satisfaction
• Coordinate special requests, celebrations, or events for guests, ensuring their experience is memorable
• Maintain a strong presence in the lobby and other guest areas to assist with any inquiries or issues

Dein Profil

• Bachelor’s degree or apprenticeship in Hospitality Management, Tourism, or a related field
• Proven experience in guest relations or front office within the hospitality industry
• Exceptional interpersonal and communication skills, great team player with a passion for providing outstanding service
• Strong problem-solving abilities, with a focus on guest satisfaction
• Ability to remain calm under pressure
• Proficiency in hotel PMS software, Microsoft Office and hotel reputation management software (preferably TrustYou)
• Fluency in German and English language
• Flexibility to work various shifts, including evenings, weekends, and holidays

Wir bieten

Would you like to become part of the Sentido Caribbean World Soma Bay team? We look forward to receiving your application documents, including the possible starting date and your salary expectations.

Kontakt

DERTOUR Hotels & Resorts GmbH

Boom, Robin
Tel: +49 69 9588 2449