Operations Director (m/f/d)

• ​Playitas Resort Fuerteventura
• ​Permanent
• ​Full-time
• ​as per direct or upon agreement

Deine Aufgaben

• Oversee and coordinate all resort operations, including accommodation, food & beverage, sports, recreation, and guest services.
• Develop and implement operational strategies to enhance guest experience, optimize efficiency, and ensure seamless cross-departmental collaboration.
• Monitor resort performance metrics, identifying areas for improvement and driving initiatives to increase efficiency and profitability.
• Ensure compliance with all local regulations, licensing requirements, and company policies.
• Drive a guest-centric culture, ensuring high standards of service across all departments.
• Analyze guest feedback, implement action plans, and continuously elevate service standards.
• Work closely with the F&B, sports, wellness, and hospitality teams to ensure smooth daily operations and high levels of customer satisfaction.
• Develop and manage the operational budget, ensuring cost efficiency without compromising service quality.
• Control operational expenses, focusing on cost reduction, resource optimization, and revenue growth.
• Implement and monitor cost-control initiatives across departments, including procurement, inventory, and labor management.
• Establish clear performance KPIs for department heads and ensure accountability for results.
• Implement best practices and innovative solutions to improve operational workflows.
• Ensure proper maintenance of facilities, equipment, and infrastructure to provide a seamless guest experience.
• Oversee health & safety compliance, ensuring all operational areas adhere to industry and legal standards.
• Act as the key liaison between the resort and the corporate leadership team, ensuring alignment with company objectives.
• Work closely with marketing, sales, and finance teams to drive business growth and revenue generation.
• Build and maintain relationships with external partners, including vendors, suppliers, and local authorities.

Dein Profil

• Proven experience as an Operations Director, Resort Manager, or similar leadership role in a resort, hospitality, or leisure industry.
• Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Excellent leadership skills, with the ability to motivate, develop, and manage cross-functional teams.
• Knowledge of hospitality industry regulations, health & safety compliance, and local legal requirements.
• Fluent in English and Spanish; proficiency in additional languages such as German and/or Scandinavian language is highly valued
• Significant understanding of seasonal work, accepts flexibility in schedule and “walks the extra mile”

Wir bieten

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Kontakt

DERTOUR Hotels & Resorts GmbH

Boom, Robin
Tel: +49 69 9588 2449