Die DER Touristik Group ist die Touristiksparte der REWE Group. Zu den rund 20 Veranstaltern der Unternehmensgruppe gehören unter anderem namhafte Marken wie Dertour, Meiers Weltreisen, ITS und Kuoni. Mit dem größten Reisevertrieb in Europa mit rund 2.800 Vertriebsstellen und dem Onlinevertrieb ist die DER Touristik Group breit aufgestellt und bietet ein Reise-Expertennetz, das mit derzeit rund 10.100 Mitarbeitern in 16 europäischen Ländern aktiv ist.

 

DER Touristik Hotels & Resorts is the hotel company of DER Touristik Group. With a large number of hotels under the Sentido, lti,
Calimera, COOEE and PrimaSol brands, it offers the right product for different customer groups in attractive destinations.
 

 

Hotel Manager Sentido Naga Bay (m/f/d)

• ​Sentido Naga Bay
• ​Permanent
• ​Full-time
• ​ab sofort/nach Vereinbarung

Your tasks

Guest Experience:

• Champion a guest-centric culture throughout the hotel, emphasizing the importance of exceeding guest expectations at every touchpoints
• Implement strategies to enhance the overall guest experience, such as personalized service initiatives, special promotions, or amenities.
• Address guest concerns and complaints effectively, demonstrating a commitment to resolving issues and ensuring guest satisfaction.

 

Operations Management:

• Supervise all aspects of hotel operations, including Front Office, Guest Relations, Housekeeping, Entertainment, Engineering, F&B Service, Kitchen, Finance & HR
• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Ensure adherence to brand standards, policies, and procedures to maintain high-quality service and guest satisfaction.

 

Leadership & Management:

• Recruit, train, and supervise hotel staff, including front desk agents, housekeepers, maintenance workers, and food service personnel.
• Foster a positive work environment through effective communication, coaching, and team-building activities.
• Conduct regular talent reviews and provide constructive feedback to employees.

 

Financial Management:

• Support the Cluster GM with managing the hotel budget, including revenue forecasts, expense control, and profit optimization.
• Monitor financial performance indicators and implement strategies to maximize revenue and minimize costs.
• Regular and timely provision of all relevant reports and documents 

 

Sales and Marketing:

• Collaborate with the sales and marketing team to develop promotional strategies and attract new business.
• Participate in sales calls, networking events, and industry conferences to promote the hotel and generate leads.
• Utilize digital marketing channels and social media platforms to enhance the hotel's online presence.

 

Your profile

• Bachelor’s degree in hospitality management, Business Administration, or a related field 
• Proven experience in hotel management, preferably pre-opening experience
• Strong leadership skills, with the ability to motivate and inspire a diverse team.
• A goal-oriented, independent way of working, combined with entrepreneurial thinking and good organizational skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Solid understanding of hotel operations, financial management, and industry trends.
• Very good knowledge of spoken and written English language (preferably Arabic and/or German language skills)
• Proficiency in internal IT systems and MS Office applications

We offer