Die DER Touristik Group ist die Reisesparte der REWE Group. Sie zählt zu den führenden Reisekonzernen in Europa. Unter das Dach der DER Touristik Group gehören über 130 Unternehmen. Sie beschäftigt 9.400 Mitarbeiter in 16 europäischen Ländern. Jährlich verreisen Millionen Gäste mit einem ihrer Reiseveranstalter oder Spezialisten. Zur DER Touristik Group zählen u. a. die Veranstalter DERTOUR, Jahn Reisen, ITS, Meiers Weltreisen, Travelix, Kuoni und die Hotelmarken Sentido, Aldiana, Calimera und Cooee. Sie ist außerdem mit dem größten Reisevertrieb in Europa mit über 2.300 Reisebüros (u.a. DERTOUR Reisebüro, DERPART, Kuoni sowie Franchise- und Kooperationspartner) und dem Onlinevertrieb breit aufgestellt. Auch vor Ort ist die DER Touristik Group für ihre Gäste aktiv: Mit 74 Büros ist das konzerneigene Agenturnetzwerk in 29 Reiseländern präsent.
 

DERTOUR Hotels & Resorts is the hotel company of DERTOUR Group. With a large number of hotels under the Sentido, Calimera, Playitas, COOEE and ananea brands, it offers the right product for different customer groups in attractive destinations. The Sentido Caribbean World Soma Bay hotel is situated in a quiet location directly on an endless, expansive sandy beach in the bay of Soma Bay in Egypt. 

Guest Relation Agent (m/f/d)
Sentido Carribean World

  • Sentido Caribbean World Soma Bay
  • Permanent
  • Full-time
  • upon agreement

Ihre Aufgaben

  • Serve as the main point of contact for guests throughout their stay, addressing any requests, concerns, or special needs promptly and professionally
  • Anticipate guest needs and proactively offer personalized services and solutions
  • Handle and resolve guest complaints or conflicts in a calm, efficient, and courteous manner
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues
  • Monitor and analyze guest feedback through various channels and implement strategies to improve guest satisfaction
  • Coordinate special requests, celebrations, or events for guests, ensuring their experience is memorable
  • Maintain a strong presence in the lobby and other guest areas to assist with any inquiries or issues

Ihr Profil

  • Bachelor’s degree or apprenticeship in Hospitality Management, Tourism, or a related field
  • Proven experience in guest relations or front office within the hospitality industry
  • Exceptional interpersonal and communication skills, great team player with a passion for providing outstanding service
  • Strong problem-solving abilities, with a focus on guest satisfaction
  • Ability to remain calm under pressure
  • Proficiency in hotel PMS software, Microsoft Office and hotel reputation management software (preferably TrustYou)
  • Fluency in German and English language
  • Flexibility to work various shifts, including evenings, weekends, and holidays

Wir bieten

  Travel discounts

  International working environment

  Qualification and training opportunities

Interessiert?

Wir freuen uns auf Ihre Bewerbung. Bei Fragen wenden Sie sich gerne an:

Would you like to become part of the Sentido Caribbean World Soma Bay team? We look forward to receiving your application documents, including the possible starting date and your salary expectations.

Kontakt

DERTOUR Hotels & Resorts GmbH

Boom, Robin
Tel: +49 69 9588 2449

Apply