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DERTOUR Hotels & Resorts is the hotel company of DERTOUR Group. With a large number of hotels under the Sentido, Calimera, Playitas, COOEE and ananea brands, it offers the right product for different customer groups in attractive destinations.

As the Guest Relations Manager / Calimera Ambassador, you will be the face of our hotel, responsible for ensuring our guests have an exceptional experience from the moment they arrive until their departure. You will manage guest services, resolve any issues, and continuously seek ways to enhance the overall guest experience. Your role is crucial in maintaining the hotel’s reputation for excellence.

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Guest Relations Manager / Calimera Ambassador (m/f/d)

  • Calimera Side Resort
  • Permanent
  • Full-time
  • upon agreement

Your tasks

  • Serve as the main point of contact for guests throughout their stay, addressing any requests, concerns, or special needs promptly and professionally
  • Anticipate guest needs and proactively offer personalized services and solution
  • Handle and resolve guest complaints or conflicts in a calm, efficient, and courteous manner
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues
  • Monitor and analyze guest feedback through various channels and implement strategies to improve guest satisfaction
  • Monitor and improve online reputation, respond reviews and complaints in a professional manner
  • Coordinate special requests, celebrations, or events for guests, ensuring their experience is memorable
  • Maintain a strong presence in the lobby and other guest areas to assist with any inquiries or issues
  • Report regularly to hotel management on guest satisfaction levels, key issues, and recommendations for improvement

Your Skills & Experience

  • Bachelor’s degree or apprenticeship in Hospitality Management, Tourism, or a related field
  • Proven experience in guest relations or front office within the hospitality industry
  • Exceptional interpersonal and communication skills, with a passion for providing outstanding service
  • Strong problem-solving abilities, with a focus on guest satisfaction
  • Ability to remain calm under pressure
  • Proficiency in Microsoft Office
  • Fluency in German and English language
  • Flexibility to work various shifts, including evenings, weekends, and holidays

Your benefits

  International Working Environment

  Qualification and training opportunities

  Attractive Salary Structures

  Positive Work Environment

Are you interested?


We look forward to receiving your application. If you have any questions, please contact us:

Would you like to take on this challenge? We look forward to receiving your application documents, including the possible starting date and your salary expectations.

Kontakt

DERTOUR Hotels & Resorts GmbH

Boom, Robin
Tel: +49 69 9588 2449

Apply